Frequently Asked Questions
Shipping and returns
Is the delivery included ?
Yes. The shipment cost is included when shipped within EU.
For international shipping, the price is excluding VAT. All duties and taxes will be at the customer’s expense.
Are the returns free of charge?
Yes. Returns are free within EU. The shipment cost of returns from outside EU will be at your expense. Products that have been personalized or engraved under your request will not be exchanged nor refunded.
What are the delivery lead times for orders from the website?
If your jewelry requires an adjustment in one of our workshops, we will ship within 2 or 3 weeks and you will be notified of this timeline before proceeding with the payment and confirmation of your order. Otherwise, Courbet will ship within 7 days after you order.
How can I return a purchase or a gift made to me?
Can I get the jewelry I ordered faster ?
In case you urgently need the piece you ordered, please contact us by phone at + 33 1 83 75 74 20 or by mail at firstname.lastname@example.org. We will find a solution.
Will you deliver outside the European Union ?
Courbet delivers worldwide.
Is the paiement on Courbet.com secure?
All your purchases on Courbet’s website are secured by System Pay, Banque Populaire.