Frequently Asked Questions
Delivery
Yes.
We guarantee you a secured shipping for your jewellery by a specialised carrier. This delivery is entirely secured, and your jewellery will be insured until its delivery to the address of your choice.
Free delivery in France and in any country of the European Union.
Free international delivery from 1 000 €.
Delivery fees of 50€ for an order under 1 000 €.
Delivery fees of 90€ for an order under 500 €.
For international deliveries, the sales price is the price before taxes. The buyer must pay any additional taxes and charges which may apply to enter the territory.
If your jewellery needs to go through the workshop, we will dispatch it within 20 to 30 working days, but you will be informed of this delay before payment and validation of the order. Otherwise, COURBET will dispatch your order within 5 days.
If you are worried about not receiving your jewellery in time, COURBET offers you its Presage, an alternative yet symbolic way to announce the upcoming delivery of your creation.
In case of emergency, contact us by phone at +33 1 83 75 74 20 or by email at bonjour@courbet.com. We will do our best to find a solution for you as quickly as possible.
If you are worried about not receiving your jewellery in time, COURBET offers you its Presage, an alternative yet symbolic way to announce the upcoming delivery of your creation.
In case of emergency, contact us by phone at +33 1 83 75 74 20 or by email at bonjour@courbet.com. We will do our best to find a solution for you as quickly as possible.
The Presage is a symbolic and alternative way of announcing to your loved ones the imminent arrival of their jewellery.
You can request it by filling in the form on this page of our website.
This form will also be presented to you when you place your order, when choosing your delivery method.
You can ask for a paper or digital version of your Presage. You will receive the paper version within 2 to 3 working days and the digital version within 24 working days.
COURBET offers several ways to claim your creation:
COURBET jewellery will be sent to you in an FSC-certified wooden box covered in recycled navy blue leather, and a cardboard counter-box that is also recycled. The purpose of this initiative is to avoid as much as possible the use of polluting materials such as glue and plastic.
At your request, when you place your order, we will send you a shopping bag to go with the recycled leather box. Simply select ‘’I would like a shopping bag‘’ when you place your order, when choosing your delivery method.
COURBET delivers worldwide.
International delivery is free for orders over €1,000.
Delivery costs €50 for orders under €1,000.
Delivery costs €90 for orders under €500.
For international orders, the selling price represents the price before tax, to which must be added the costs and taxes for entry into the country, which are to be paid by the buyer.
We guarantee that the shipment of your jewellery is secured by a specialised carrier and your jewellery is insured until it is delivered to the address of your choice.
The tracking number for your jewellery will be sent to you by email by a COURBET advisor as soon as your order is received at the Appartment.
If your order was indicated as delivered by the carrier but you have not received your order, please contact us by phone at +33 1 83 75 74 20 or by email at bonjour@courbet.com.