Frequently Asked Questions
Shipping and returns
Is the delivery included ?
We guarantee you a secured shipping for your jewellery by a specialised carrier. This delivery is entirely secured, and your jewellery will be insured until its delivery to the address of your choice.
Free delivery in France and in any country of the European Union.
Free international delivery from 1 000 €.
Delivery fees of 50€ for an order under 1 000 €.
Delivery fees of 90€ for an order under 500 €.
For international deliveries, the sales price is the price before taxes. The buyer must pay any additional taxes and charges which may apply to enter the territory.
For international shipping, the price is excluding VAT. All duties and taxes will be at the customer’s expense.
Are the returns free of charge?
Yes. Returns are free within EU. The shipment cost of returns from outside EU will be at your expense. Products that have been personalized or engraved under your request will not be exchanged nor refunded.
What are the delivery lead times for orders from the website?
If your jewelry requires an adjustment in one of our workshops, we will ship within 2 or 3 weeks and you will be notified of this timeline before proceeding with the payment and confirmation of your order. Otherwise, Courbet will ship within 7 days after you order.
How can I return a purchase or a gift made to me?
Can I get the jewelry I ordered faster ?
In case you urgently need the piece you ordered, please contact us by phone at + 33 1 83 75 74 20 or by mail at firstname.lastname@example.org. We will find a solution.
Will you deliver outside the European Union ?
Courbet delivers worldwide.
Is the paiement on Courbet.com secure?
All your purchases on Courbet’s website are secured by System Pay, Banque Populaire.