Frequently Asked Questions
COURBET services
Our workshops can engrave your jewellery within the limits of the length of the message and the space available on the jewellery.
If you wish to buy a ring as a gift, we recommend that you offer it first to make sure of the size, and then proceed with the engraving.
Please note that personalised creations cannot be returned.
Personalising your jewellery may also affect its delivery times.
COURBET offers several ways to personalise your jewellery.
ORIGINE V.L.P. for Very Loved Person :
The ORIGINE V.L.P. collection is composed of bracelets and necklaces in18K recycled gold and lab-grown diamonds of 0.1, 0.2 or 0.3 carats.
Our workshops can add one, two or three names in gold letters on the chain. Once we have received your personalised order, a COURBET advisor will contact you to discuss which first name or names should appear on your creation. To find out more
Personalised wedding bands :
For your wedding, COURBET can personalise your wedding band with your initials on either side of a lab-grown diamond or emerald.
Once we have received your personalised order, a COURBET advisor will contact you to define together the two initials that will appear on your ring. To find out more
Bespoke jewellery design service :
If you have a specific idea for personalisation, you can turn to our bespoke service, which will design the creation of your dreams with you. To find out more
It is possible to add a first name to your V.L.P. necklace or bracelet. To do so, please contact one of our advisers by phone at +33 1 83 75 74 20 or by email at bonjour@courbet.com.
If you don't know your finger size, you can refer to our size guide. Follow these steps to use it:
1. Print out the ring chart on page 3.
2. Check that it is to scale by measuring the sample below with a ruler. It should measure 2cm.
3. Take a ring that fits your finger perfectly and make sure it matches the finger of the hand (left or right) on which the COURBET ring will be worn. Preferably choose a simple, thin ring (wedding band type).
4. Place your ring on the blue circles until you find the one that fills the inside of the ring. Make sure you can still see the edge of the circle. If the edge is no longer visible, the circle you are on is larger than the diameter of the ring.
5. If your ring is in between two sizes, we recommend that you choose the larger size.
If you can't find your size, please write to us at bonjour@courbet.com or call us at +33 1 83 75 74 20.
If you would like to offer a ring with engraving but are not sure of the size, we recommend that you offer it first, so that you still have the option of changing the size without altering the personalisation.
If you don't know your wrist size, you can refer to our size guide. Follow these steps to use it:
1. Please print the tape measure on page 5.
2. Check that it is to scale by measuring the tape measure with a ruler. It should measure 19cm.
3. Wrap the tape around your wrist and refer to the graduations to find your size.
If you can't find your size, please email us at bonjour@courbet.com or call us at +33 1 83 75 74 20.
The price of COURBET creations remains the same and does not vary according to finger or wrist size.
COURBET is pleased to offer you a ring sizing service.
To make your ring sizing request, we advise you to contact our customer service by email at bonjour@courbet.com or by phone at +33 1 83 75 74 20. You can also visit the Place Vendôme Appartment by making an appointment.
Please note that the feasibility of sizing may depend on the ring model and/or the desired size difference. The minimum waiting time for a ring sizing is 4 working weeks.
If your COURBET white gold jewellery has turned yellow, we can offer you rhodium plating, which consists of dipping the jewellery in a layer of rhodium to restore its white colour and brilliance.
The cost of rhodium plating will be determined by the workshop's expertise.
If you have any questions on this subject, please write to us at bonjour@courbet.com or call us on +33 1 83 75 74 20.
To ensure that your jewellery preserves all its original brilliance and shine, COURBET offers several care services:
Would you like to take advantage of one of these services? Contact us by email at bonjour@courbet.com or by phone at +33 1 83 75 74 20.
To take care of your COURBET gold and diamond jewellery :
The first cord change is possible and offered in our Appartment at 7 Place Vendôme, by appointment. During your visit, our advisers will be happy to change your cord and ensure that it fits your wrist perfectly.
If you are unable to attend, you can send us your cord bracelet, at your expense, and we will send it back to you, at COURBET's expense.
If you wish to replace your cord a second time, you will be charged 30 euros.
Would you like to have the cord of your bracelet replaced? Make an appointment
Do you have any questions? Please contact us
If you have any problems with your jewellery, please contact our customer service by email at bonjour@courbet.com or by phone at +33 1 83 75 74 20.
You can also visit our Appartment at 7 Place Vendôme by making an appointment. Our teams will carefully inspect your creation in order to provide you with the best possible solution to your problem.
The repair time for a COURBET jewellery is a minimum of 4 working weeks.
Your creation will first be analysed by a workshop which will determine the cause of the damage, the extent of the repair to be carried out and its cost.
If you have any questions, please contact our customer service department by e-mail at bonjour@courbet.com or by phone at +33 1 83 75 74 20.